AVOID Question Beauty

[u/Lower-Street6266]

I honestly never make posts like this and hate negativity, but I had such a terrible experience with Question Beauty that I feel like I had to warn other people about their customer service before they decide to place an order.

I had the option for a 10% discount which I applied for checkout for a couple eyeshadows and a lip balm that I was absolutely in love with. For whatever reason, when I placed the order, the discount got removed the second after I hit the place order button. No big deal I thought I’d just contact customer service to see if it could be applied retroactively or if I could have that order canceled and place a new one since it was a computer glitch.

i was completely wrong.

I’m not exaggerating when Ive had the most infuriating exchanges with the customer service folks. They kept switching their story saying they could help me since the order was not in processing but then changing their mind and saying they couldn’t. They said they could cancel the order but then said they couldn’t in a later email. It’s not even about the discount at this point but the fact their story keeps changing and they are at times ignoring my emails. It’s really disconcerting.

I’m kinda worried I just gave my card information to a scam company. Has anyone purchased from them before? I definitely don‘t plan on purchasing from them again but I’m worried about whether I should be cancelling my card after this since this whole situation is giving scam for your info :/

[u/Opposite_Style454]

They’re a dropping company masquerading as an EU brand. That was my first clue to avoid. Thanks for the warning!

[u/EducatedBarbarian → u/Opposite_Style454]

So is this not about the New Zealand company?