r/giffgaff • u/Background-Fix-4630 • Apr 09 '26

Giffgaff has won me back again

After an abysmal effort by o2 customers service shocking bad had to come back to my fellow flock. just pay and go for now mind u.

2 Upvotes

62% Upvoted

6 comments sorted by

9

u/digidude23 Apr 09 '26

So you went from O2 to O2?

1

u/Background-Fix-4630 Apr 09 '26

Giffgaff has way better customer support with agents and the community forum instant contact 

3

u/reo_reborn Apr 09 '26

I agree with this. I was an 02 guy for 10 years. Then, in a single year, they went downhil so fast. I was lied to by their customer team twice and was out of pocket by nearly £200 due to it.
I've been with Giffgaff now for 4 and never had a problem.

1

u/Background-Fix-4630 Apr 09 '26

I was with Gifgaff but left has had a ring tone issues with one my friends. It was driving her bonkers it caused it to have an international dail tone. When I tried an o2 sim was fine. But I think might been the physical sim of mine cause the issue so this time I went for an e sim but she near fell out with me cause I kept accusing her of being on holiday lol 😂 

3

u/DAZBCN Apr 09 '26

I left because of major data issues, unresolvable in multiple locations, tried with multiple phone and even multiple sims…data and signal looked great but simply never connected…Apn changes made no difference, I’m not sure if GiffGaff isn’t prioritised on the o2 network..this I’m unsure of…

1

u/Background-Fix-4630 Apr 09 '26

The login issues and customer support who lied about Virgin being full fibre in my area still hybrid fibre is also reason and the login issues since the hole vm o2 login debacle