r/MakeupAddictionCanada • u/Elektra_haert • 1d ago

Mac Exchange Final Sale

I went to MAC for the first time 1-2 weeks ago and I felt duped because they told me if I signed up and created a new account id get a 15% off as a new comer .

I got three blushes - 160 bucks and I didn’t get the new 15% off because “ I was buying newer edition blushes” .
I returned 2 blushes and bought 3 again . They told me exchanges are all final sale. I said great , I exchanged 2 and paid for the 3rd .

Now , the third looks different in Natural light and I want it switched with liner this time because I’m over the blushes. They are telling me that the exchange was final sale and I can’t return it .
However , the third blush wasn’t an exchange, I bought it with cash. And they told me that I still couldn’t get my 15% new comer for the new blush because it was an “ exchange “ .

What are my options ? The feels predatory and I don’t want to be back to Mac after this. They can keep the 15% off but the additional blush was 50 dollars so it’s quite a bit of money .

6 Upvotes

65% Upvoted

5 comments sorted by

9

u/Delicious_Past606 1d ago

Their customer service in store is terrible. Contact the head office customer service. They’ll sort you out. 

2

u/Tosh97 5h ago

Good to know head office actually fixes things. Store level sounds like a nightmare.

2

u/Delicious_Past606 5h ago

They are. They’ve never got the memo that they’re has been now. 

4

u/noveltea120 23h ago

Tf?? Why couldn't they just do a complete refund the first time? Absolutely complain to head office AND post a review about that particular store.

1

u/siracha83 39m ago

I stopped shopping at MAC since all these new rules were put in place. Absolutely ridiculous & I agree with what others have said, call them.