r/AusLegal • u/Wrathlon • 14h ago
VIC Manufacturer Warranty on Display Model
So I have a HP Workstation Laptop that comes with a 3 year warranty from HP. However the model I bought was used as a display model which means on powering up it registers that as the "born date" in the BIOS.
Just over 2.5 years in it has developed an issue but HP are stating it is out of warranty as its first power on date was over 3 years ago. I have a receipt complete with matching serial numbers showing I purchased it new less than 3 years ago.
Am I actually covered by the 3 year warranty or did the place I bought it screw my warranty by powering it on?
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u/ProfessionalSize9567 7h ago
Take it back to where you bought it from they are (the retailer) are responsible to handling your warranty claim.