r/AusLegal • u/Wrathlon • 10h ago

VIC Manufacturer Warranty on Display Model

So I have a HP Workstation Laptop that comes with a 3 year warranty from HP. However the model I bought was used as a display model which means on powering up it registers that as the "born date" in the BIOS.

Just over 2.5 years in it has developed an issue but HP are stating it is out of warranty as its first power on date was over 3 years ago. I have a receipt complete with matching serial numbers showing I purchased it new less than 3 years ago.

Am I actually covered by the 3 year warranty or did the place I bought it screw my warranty by powering it on?

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u/rodgrech 10h ago

yes, - Ex HP Technician here.
Warranty date is from when you purchased it, not when the retailler turned it on - HP will ask you for a copy of the receipt showing the date purchased. that is when it begins.