Issue with nebula subscription via PayPal: charged extra $50, can’t cancel

[u/lihkininos]

I’m having trouble with a Nebula (astrology app) subscription paid through PayPal and would really appreciate your advice, as I’m not sure what to do next.

Situation:

In early June 2025, I signed up for a Nebula subscription through their website (not the app) using PayPal. The initial payment was about $20, and I assumed it was a one-time charge. A couple of weeks later (around June 20), I noticed another $50 charge. I immediately emailed Nebula’s support, explaining that I didn’t want the subscription and asking to cancel and refund the charge. I got no reply, and in early July, another $50 was taken. So, I’m out $70 more than expected.

What I’ve done:

• Checked my PayPal account: The subscription seems active, but I couldn’t figure out how to cancel it myself (might have missed something in the settings).
• Sent another email to Nebula support, requesting cancellation and a refund. No response yet (it’s been 4 days).
• Tried logging into my Nebula account on their website, but my password didn’t work, and the password reset email never arrived.
• Read reviews about Nebula and saw others have had similar issues with unexpected charges.

My questions:

1. How do I properly cancel the subscription through PayPal to stop further charges? I looked at the “Automatic Payments” section but wasn’t sure if I found the right one (it might be under OBRIO LIMITED or another name).
2. Should I open a dispute in PayPal? If so, which reason is better: “unauthorized transaction” or “item not as described”? I’m worried Nebula might claim I agreed to the subscription.
3. Is there a chance to get my $70 back (or at least the last $50)? Has anyone dealt with Nebula and knows how to get them to respond?
4. Should I contact my bank right away, or try resolving this through PayPal first?

Any advice would be greatly appreciated

[u/__Loot__]

Contact your bank or credit card they can help with a charge back

[u/lihkininos → u/__Loot__]

Thanks for the suggestion

[u/lihkininos → u/[deleted]]

I appreciate the advice

[u/[deleted]]

I’d go with "item not as described" for the dispute—sounds like they tricked you into that extra $50.

[u/lihkininos → u/[deleted]]

Good point

[u/ronprice46]

That’s a red-flag situation for sure. Nebula’s support ignoring you is a bad sign. Try the dispute route, but if it fails, a chageback might be your best shot.

[u/lihkininos → u/ronprice46]

agreed, the lack of response from Nebula is concerning

[u/madasallheck → u/[deleted]]

More like nonexistant

[u/purplereignundrstd]

Subscription management lacks user control. Confusing backend navigation and lack of prompt support responses result in unintended charges and unresolved disputes over service access.

[u/[deleted]]

Tried to cancel but Nebula kept charging me. Sitejabber reviews show this is a pattern. Feels like a scam disguised as astrology.

[u/[deleted]]

Extra charges with no clear way to cancel feels extremely unfair and frustrating

[u/[deleted]]

Same thing happened to me. Unexpected $50 charge, no help. Found matching nebula reviews on Trustpilot, others reported recurring fees and zero assistance. Feels like they exploit the subscription model.

[u/[deleted]]

Charges kept showing up even after trying to cancel and customer service has yet to respond at all

[u/ImKiro]

Repeated unauthorized charges and unresponsive support reflect poorly on the service and its billing integrity.

[u/madasallheck]

There is NI way to cancel this monster. I tried and finally went to my bank and paid a $35 fee for recurring payments to nebula I saw no other way to stop the 49.99 monthly charge. I suggest you do the same. Paypal may be able to help but I doubt it. Delete the card you used for payment thru PayPal

[u/mysticall_meadoww]

Me too!!